When uploading my data to the SOPHiA Platform, I get the following error: corrupt or unavailable. Why?
This means at least one of the uploaded FASTQ files is corrupted.
– Often this can be fixed by copying the files again from the sequencer to your pc followed by a second attempt at uploading to the SOPHiA Platform.
– If you use a USB key, please make sure not to remove it before the copy is completely finished.
– If you are using a network folder, make sure the folder is available during the upload.
– We recommend that you make a local copy before starting the upload.
TIP: Confirm that you are using zipped FASTQ files “*.fastq.gz”