When uploading my data to the SOPHiA Platform, I get the following error: corrupt or unavailable. Why?

This means at least one of the uploaded FASTQ files is corrupted.

– Often this can be fixed by copying the files again from the sequencer to your pc followed by a second attempt at uploading to the SOPHiA Platform.

– If you use a USB key, please make sure not to remove it before the copy is completely finished.

– If you are using a network folder, make sure the folder is available during the upload.

– We recommend that you make a local copy before starting the upload.

TIP: Confirm that you are using zipped FASTQ files “*.fastq.gz”