Why is the SOPHiA Platform connection slow?

This is directly related to the speed of your internet connection. All the data is downloaded/uploaded on the SOPHiA Platform directly from SOPHiA GENETICS Servers and not stored locally. A slow internet connection directly affects performance.

– We recommend a minimum of 10 Mb/s upload speed.

– If you upload large panel files, we recommend a minimum of 20 Mb/s upload speed.

– Please consult your IT department to improve your internet speed limit.

You can use one of the Speed Test links below to confirm your speed connection with our servers based on your location:

Swiss Server

French Server

Australian Server