What can cause an empty or white screen in the SOPHiA platform?

This error is related to the use of certain theme configurations in MS Windows and is easily fixed.

View this short video or follow the instructions below.

https://youtu.be/T_o_c_KR8BI

1) Go to Settings in Windows
2) Click on Personalisation
3) Go to Themes
4) Click on Theme Settings
5) From the drop-down, select, for example, “High Contrast White”. Any theme with a high contrast value should be fine.